Kyocera technical services have announced their new cloud based total device management system for their authorized dealer partners. Kyocera Fleet Services (KFS) will revolutionize how authorized dealer technicians will be able to interface with and repair Kyocera hardware devices remotely.
Traditionally, placing a service call has required a customer to call in to place a trouble ticket and a technician would then be scheduled/dispatched to the site to correct the problem. The inherent problem with this is that in many cases the trouble was recorded in “layman’s” terms and by the time the technician arrived to fully diagnoses a return trip was often necessary. With Kyocera Fleet Services a qualified technician can gain access to the troubled unit, be able to run maintenance checks, see the machine logs, and even do some preventative adjustments while at his/her computer. If a dispatch is required, the knowledge gained from access to the KFS system allows for problem resolution on the first trip to the customer site lessening downtime.
Kyocera Fleet Services remote maintenance features include:
As you can probably tell, having such a valuable tool will not only make your servicing vendors job that much easier, it will greatly reduce downtime and increase productivity. By not having to send a technician directly to the site for each service call this will reduce the authorized dealer’s bottom line which could mean lower service contract costs for you!
This is yet another example of why finding an authorized dealer to purchase your next office equipment acquisition is the smart choice. The Kyocera Fleet Services program is only available to the authorized channel in an effort to insure the best quality Kyocera service is offered to your business equipment.