Responsive and Timely Customer Service

For some equipment suppliers, the relationship ends when the machines are installed and the invoice is paid. Not Ameritechnology. Not by a long shot.

We are 100% committed to providing exemplary customer service — to every client, every day.

  • We employ 2 customer service representatives for every 1 salesperson.
  • Each client has a dedicated point of contact who is accessible from 8:00 a.m. to 5:00 p.m. and ready to address all your servicing needs.
  • We guarantee a response to your call or email within 2 to 4 business hours. After-hours calls for service are given high priority the next business day.
  • All of our knowledgeable representatives follow our proven process to diagnose and resolve your issue as quickly, efficiently, and economically as possible.
  • Clients have direct access to our owners – former technicians – who are known to respond to a customer’s service call when needed.
  • All of our technicians attend the required continuing education to maintain certification on all the equipment they install and repair.
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Putting the customer first

At Ameritechnology, customer service is more than repairing equipment or replacing parts, it’s:

  • Treating you with respect.
  • Understanding your frustration that a machine you need to do your job is not working properly.
  • Being respectful of your time by being on time and prepared.
  • Not taking advantage of you when you’re in need by overcharging for time, parts, or labor.
  • Abiding by the Golden Rule: “Treat other people as we would wish to be treated ourselves.”
For more than 30 years we’ve excelled in serving as your business-equipment advisor, with a process that ensures our technologies increase the efficiency of your operations as intended while keeping costs in check.
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Want to learn more? Contact us at (201) 258-7300 or info@atechnj.com.

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