Are you in the market for a new printer, copier or fax machine? Finding an office equipment dealer can be difficult, but it doesn’t have to be. I have put together a list of five questions to ask when deciding which provider to go with.
1 How Many Years Have They Been in Business?
The first question you should ask is how long they have been in business. You don’t want to choose a dealer that has only been open for a few years because they may end up closing their doors leaving you without support. Ameritechnology has in business for more than 30 years, and we continue to provide sales and support for all of our customers’ office equipment needs from copier leasing and printer-fleet management solutions to customized networking and consulting services to copier ink and toner subscriptions.
2 What Type of Clients Do They Work With and How Do They Help Them?
It is important to know what types of clients the office equipment dealer works with. Do they specialize in private industry or do they work mostly with non-profit and government entities? Once you find this out it is important to know what makes the dealer stand out from the rest of the pack. Be sure to visit “Our Approach” and “Our Difference” page to learn why Ameritechnology is a good choice.
3 Is the Staff Certified?
The staff is the backbone of the company because they are on the front lines with the clients. It is imperative that they are certified and that their certifications are maintained. We are an authorized Kyocera, Sharp and HP copier dealer. As such, we must maintain certifications for these products so that we can give you the most knowledgeable service. All of our technicians attend the required continuing education to maintain certification on all the equipment they install and repair.
4 How Is Their Customer Service?
Quality customer service is just as important as quality products. For some equipment suppliers, the relationship ends when the machines are installed and the invoice is paid. Ameritechnology is 100% committed to providing exemplary customer service — to every client, every day.
5 What Technology Do They Use?
The goal of an office equipment dealer is to make your job easier. Technology can make an impact. Our process begins with a clear understanding of your office operations and network infrastructure. Ameritechnology will create a customized plan that will both simplify and optimize your current and future printing and NJ computer support, or copier lease needs. Then we will use the most innovative and economical technology solutions to make your job easier.
The five questions above give you everything you need to know about your office equipment dealer. Want to learn how we can turn your organization’s print operations from a cost liability to a workflow asset? Contact us today at (201) 258-7300 or firstname.lastname@example.org.